At Kejku, customer satisfaction is our top priority, and we want you to be completely happy with your purchase. If, for any reason, you are not satisfied with your order, we are pleased to offer a comprehensive return and refund policy.
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
- The item must be in its original packaging.
- The item must be in new and unused condition.
Please note that items that have been damaged, altered, or used cannot be returned.
Cancellation of Orders
If you decide to cancel your order, please contact us as soon as possible at [email protected]. We will make every effort to cancel your order if it has not already been shipped. However, if your order has already been shipped, we will be unable to cancel it. In such cases, you will need to follow the return process outlined below.
Return Process
To initiate a return, please email us at [email protected] within 30 days of receiving your order. Our customer service team will assist you by providing a return authorization number and detailed instructions on how to proceed with your return.
Refund Process
Once we receive and inspect the returned item, we will proceed with the refund process. Refunds will be credited back to the original payment method used for the purchase. Please note that it may take 4-8 business days for the refund to appear on your statement.
Shipping Fees
Shipping fees are generally non-refundable unless the return is due to our error or a defective item. In such cases, we will cover the cost of return shipping.
Exchanges
If you wish to exchange your item for a different product, please follow the return process outlined above and place a new order for the desired product.
We strive to address any questions or concerns you may have about our return and refund policy. Please feel free to contact us at [email protected], and our dedicated customer support team will be happy to assist you.